About the Workers’ Compensation Board of Nova Scotia
The Workers’ Compensation Board of Nova Scotia (WCB) is the province’s provider of workplace injury insurance. We inform and inspire Nova Scotians in the prevention of workplace injury. But if it occurs, we support those whose lives it touches by championing a timely return to safe and healthy work. We also provide caring, compassionate support in the wake of workplace tragedy. Our employees describe the culture as Collaborative, Evolving, Service-Minded and Team-Focused.
This competition may be interviewed in conjunction with Req IDs (689 & 690). To be considered for all roles, please ensure a separate application is submitted for each competition.
About the Role
The Case Work Excellence Specialist (CWE Specialist) is responsible to enhance the consistent performance and behaviors of others for all aspects of claims management best practices through day-to-day coaching of case workers (or other positions as required) and/or onboarding and continuous improvement within all claims management teams. This role contributes to continuous quality improvement and enables service excellence through building competencies in applying the legislation, policies, procedures, service provider contracts and practices in our core business of return to work, long term and specialized claims management and prevention. It also provides guidance and expertise in the design, development, implementation, and evaluation of learning initiatives.
The CWE Specialist strives to introduce positive and lasting change by identifying areas for individual development, devising short and long-term goals while supporting the individual to achieve or exceed performance standards through regular and timely feedback and coaching conversations. This position supports the Operational Manager role by enhancing performance and building employee skill and independence.
Your Experience & Skills
- A Bachelor’s degree in a relevant discipline, including but not limited to, social sciences, business, safety, health management, or education.
- A minimum of 5 years’ experience working in a case management environment with a minimum of 3 years’ experience that included a coaching component focused on enhancing individual effectiveness OR 5 years’ experience with curriculum design/development for adult learners.
- A minimum of 3 years’ experience working at a senior decision-making level.
- Demonstrated experience in building inter and cross departmental relationships.
Travel:
The position responsible for providing support to case workers in Sydney and Halifax, frequent travel, including overnight stays, will be required.
Perks of Joining Our Team
- Flexibility/Hybrid work model
- Comprehensive Benefits Plan
- Ongoing professional development opportunities
- Employee Referral Program
- A passionate team and a supportive work environment
Application Details
Please use the Apply Now button to fill out your Candidate Profile and submit your application for the job opening. Job applications are accepted until 11:59 PM on the close date of the posting.
Accommodation Request
WCB Nova Scotia is an equal opportunity employer that is committed to working with job candidates and employees to request reasonable accommodation in a confidential manner. To request accommodation, please contact the Human Resource team by email at recruitment@wcb.ns.ca. All information received will be kept confidential.
To learn more about the Workers' Compensation Board of Nova Scotia, navigate to the About Us section of our website.