About the Workers’ Compensation Board of Nova Scotia
The Workers’ Compensation Board of Nova Scotia (WCB) is the province’s provider of workplace injury insurance. We inform and inspire Nova Scotians in the prevention of workplace injury. But if it occurs, we support those whose lives it touches by championing a timely return to safe and healthy work. We also provide caring, compassionate support in the wake of workplace tragedy. Our employees describe the culture as Collaborative, Evolving, Service-Minded and Team-Focused.
About the Role
Responsible for leading a highly effective and engaged cross-functional team that supports injured workers through phone call management, claim setup and support, as well as management of files with long-term benefits and specialty conditions. This role provides leadership and direction to the Central Services team to deliver excellent customer service internally and externally. The leader champions the organizational vision and goals to achieve improved outcomes in injury prevention, return-to-work, and customer service.
Reporting to the Vice President, Service Excellence, the Director, Central Services provides a strategic leadership role within the Service Excellence division contributing to the vision and goals of the organization by providing exceptional service. It’s expected that the Director will support strategic objectives through internal and external collaboration, development of strategies, tactics and daily operations that engage employees, enables innovative thinking, improves the customer experience and promotes effective management of long term benefits.
A significant portion of this role includes leadership of teams managing disability files.
Your Experience & Skills
As the ideal candidate, you possess at least ten (10) years of related experience, with at least seven (7) years in progressive leadership/management roles. Accentuating your experience is your post-secondary degree in Business, Social Sciences, or related discipline. As someone skilled in collaborating with multiple stakeholders at all levels, you have proven you can leverage relationships to achieve key organizational initiatives, goals, and objectives. In addition to your proven business acumen, your track record of inspirational leadership has resulted in you leading high performing teams and creating innovative solutions to advance business objectives. Your education and experience are rounded out by a passion for workplace safety and your demonstrated ability to articulate your interest in making life better for workers and employers in Nova Scotia.
Perks of Joining Our Team
- Flexibility/Hybrid work model
- Comprehensive Benefits Plan
- Ongoing professional development opportunities
- Employee Referral Program
- A passionate team and a supportive work environment
Application Details
Please use the Apply Now button to fill out your Candidate Profile and submit your application for the job opening. Job applications are accepted until 11:59 PM on the close date of the posting.
Accommodation Request
WCB Nova Scotia is an equal opportunity employer that is committed to working with job candidates and employees to request reasonable accommodation in a confidential manner. To request accommodation, please contact the Human Resource team by email at recruitment@wcb.ns.ca. All information received will be kept confidential.
To learn more about the Workers' Compensation Board of Nova Scotia, navigate to the About Us section of our website.