About the Workers’ Compensation Board of Nova Scotia
The Workers’ Compensation Board of Nova Scotia (WCB) is the province’s provider of workplace injury insurance. We inform and inspire Nova Scotians in the prevention of workplace injury. But if it occurs, we support those whose lives it touches by championing a timely return to safe and healthy work. We also provide caring, compassionate support in the wake of workplace tragedy. Our employees describe the culture as Collaborative, Evolving, Service-Minded and Team-Focused.
About the Role
Delivery Leadership & Product Direction
- Lead and manage a cross-functional delivery team.
- Provide clear direction, priorities, and decision-making across the team.
- Partner closely with the Product Owner and the Business Excellence team to ensure production stability, incident management alignment, and continuous service improvement, all while ensuring alignment between business stakeholders, delivery teams, and operational support functions.
Development & Delivery Execution
- Oversee delivery of:Product enhancements to improve functionality, usability, integration, and automation across the Guidewire platform
- Guidewire Cloud (Ski) releases, including planning, impact analysis across all modules, regression scope, and coordinated rollout
- Defect resolution and bug fixes, ensuring prioritization aligns with business impact, regulatory requirements, and production stability
- Lead backlog refinement, sprint planning, and acceptance criteria definition
- Ensure continuous delivery through effective collaboration with development, QA, and DevOps
- Balance new feature delivery with technical debt reduction and platform health
Technical Oversight
- Maintain strong understanding of Guidewire Cloud architecture across all core applications.
- Collaborate with key technical resources within WCB and DevOps teams on:
- Integration patterns between ClaimCenter, PolicyCenter, BillingCenter, and external systems
- Environment strategy and release management
- CI/CD pipelines and deployment automation
- Ensure solutions meet enterprise standards for security, architecture, scalability, and reliability
Key Partner Management
- Partner with business leaders across Claims, Policy, Billing, and Customer/Contact domains.
- Act as the bridge between technical delivery teams and non-technical partners. Communicate roadmap progress, risks, and delivery outcomes effectively.
Quality & Continuous Improvement
- Collaborate with QA and other key technical resources, to define and enforce quality standards.
- Ensure strong testing strategy across:
- Functional
- Integration (especially cross-module flows)
- Regression for Guidewire releases
- Drive improvements in:
- Release quality
- Production stability
- Delivery predictability
Team Structure
- Lead and collaborate with:
- Project Manager
- Business Analysts
- Developers (Guidewire / Integration)
- DevOps Engineers
- QA Lead & QA Analysts
- Business Excellence team
- Project Management Office
- 3rd Party technical resources for project and enhancement work
- Other key areas of the business as required.
Your Experience & Skills
- Bachelor’s Degree in Computer Science, Information Technology, or a related field; and
- A minimum of five years’ related experience in Technical Product Management; three of which involved demonstrated experience in: Guidewire or other insurance applications, working in the Cloud environment, understanding of insurance domains, and a leadership capacity or role.
Technical Skills
- Strong understanding of:
- Integrations and data flows
- APIs and event-driven integrations
- Cloud-based delivery models
- CI/CD and DevOps practices
- Project Management
- Ability to engage deeply with other Information Technology teams and resources and guide technical decisions
Interpersonal Skills
- Strong leadership and ownership mindset
- Excellent communication and presentation still with technical resources, key business partners, and executive leadership
- Ability to manage competing priorities and drive outcomes
Assets
- Guidewire certification
- Exposure to digital transformation or AI in insurance suites
- Experience with SmartCOMM Cloud (Smart Communications) or similar customer communications management (CCM) platforms
- Experience with ProNavigator
Perks of Joining Our Team
- Flexibility/Hybrid work model
- Comprehensive Benefits Plan
- Ongoing professional development opportunities
- Employee Referral Program
- A passionate team and a supportive work environment
Application Details
Please use the Apply Now button to fill out your Candidate Profile and submit your application for the job opening. Job applications are accepted until 11:59 PM on the close date of the posting.
Accommodation Request
WCB Nova Scotia is an equal opportunity employer that is committed to working with job candidates and employees to request reasonable accommodation in a confidential manner. To request accommodation, please contact the Human Resource team by email at recruitment@wcb.ns.ca. All information received will be kept confidential.
To learn more about the Workers' Compensation Board of Nova Scotia, navigate to the About Us section of our website.