About the Workers’ Compensation Board of Nova Scotia
The Workers’ Compensation Board of Nova Scotia (WCB) is the province’s provider of workplace injury insurance. We inform and inspire Nova Scotians in the prevention of workplace injury. But if it occurs, we support those whose lives it touches by championing a timely return to safe and healthy work. We also provide caring, compassionate support in the wake of workplace tragedy. Our employees describe the culture as Collaborative, Evolving, Service-Minded and Team-Focused.
About the Role
Reporting to the Director, Business Evolution, the Manager, Business Evolution, leads and supports the business through change and works in collaboration with key partners to develop roadmaps and implement business support performance measures to ensure that key performance indicators and key operational indicators meet business requirements. The incumbent stays current with the evolution of related systems and service strategies and works collaboratively with stakeholders inside and outside the organization to enhance the customer experience and improve processes. This role works closely with business operations to support business planning, problem-resolution activities, continuous improvement and plays a lead role in business continuity planning during system outages while leveraging the investment in technology that support service delivery outcomes. This includes supporting service delivery through audit functions and reviewing services to understand and develop strategic insights and recommendations to fuel continuous improvement and evolution.
The Manager, Business Evolution, identifies opportunities to leverage systems and processes to support service delivery and drive continuous improvement, evolution, and innovation to achieve organizational and service objectives. This role is the focal point for all enhancements to service delivery, including applicable process changes, people change, system/service enhancements, system defects, and other projects that may have legislative, regulatory, or other mandated impacts. This includes leading and driving continuous learning in technical areas as well as other areas that fall within the given scope. The manager participates in new demand scoping and triages demand by prioritizing and approving incoming requests in consideration of rationale, benefits and timing, and overall business impact and alignment with the vision/strategy.
The role also consists of a range of people management duties including recruitment and selection, scheduling, supervision, performance management, and employee development. The Manager sets appropriate team goals and objectives and leads the team in the achievement of them. This role is also responsible for assisting in departmental operational planning and projects, organizing and negotiating the allocation of resources, budgeting, financial tracking, and managing procurement and contract management processes when applicable.
Your Experience & Skills
- A University degree in Business, Social Sciences, Health discipline, or a related field, plus (5) years’ experience in a senior decision-making capacity; three (3) of which involved demonstrated experience in a leadership capacity or role.
- Experience with Disability/Claims Management required.
- Project Management, Lean Six Sigma and/or Continuous Improvement courses/certifications would be considered an asset.
Perks of Joining Our Team
- Flexibility/Hybrid work model
- Comprehensive Benefits Plan
- Ongoing professional development opportunities
- Employee Referral Program
- A passionate team and a supportive work environment
Application Details
Please use the Apply Now button to fill out your Candidate Profile and submit your application for the job opening. Job applications are accepted until 11:59 PM on the close date of the posting.
Accommodation Request
WCB Nova Scotia is an equal opportunity employer that is committed to working with job candidates and employees to request reasonable accommodation in a confidential manner. To request accommodation, please contact the Human Resource team by email at recruitment@wcb.ns.ca. All information received will be kept confidential.
To learn more about the Workers' Compensation Board of Nova Scotia, navigate to the About Us section of our website.